Welcome

vzk Beratung brings cultures together who want to jointly make business. We focus on two general groups of cultures:

  • Software Development and Vendors
  • Software Buyers and Users

As a Vendor or Development Organization, we help you create better software and to optimize your communication with your customers.

As a Buyer or User Organization, we help you to gain more benefit from the system in place and to optimize your communication with Software Vendors.

Within an organization, we can help to coordinate and optimize communication between the different in-house cultures, e.g. for a software development organization:

  • Marketing :: Development
  • Development :: Quality Assurance
  • …

Helping Software Vendors and Software Buyers/Users

Our long experience in software development on both sides of the two cultures Software Buyer and Software Vendor enables us to offer you unique services, for you - either in the role of the (potential) buyer or the vendor. 

Some of our services for Software Vendors
  • Assessment & optimization of your presales culture and processes
  • Integration of the three fundemantal technical roles (Presales, Postsales & Consulting) towards a holistic partnership with your customer
  • Outsourced creation/review of presales and training material (Video, Audio, Slides, etc)
Selected Services for Software Buyers
  • Assessment & optimization of your software requirements (regarding the vendors solution space) 
  • Outsourced creation of customized training according to your needs
  • Escalation support & improvement

Technical A/V Management1

We consider it to be our speciality to work between complex software systems (a.k.a. solutions) and complex user cultures. We can help you in either role, if you are a vendor selling a complex software system or if you are a buyer with a complex business or organization. In both cases, we will help both parties at the same time! 

Benefits for Buyers/Users of a software system
  • Improved support of your business goals
  • Faster priorization and therefore faster resolution of system problems2
  • Improved integration of the vendor solution into your business strategy
Benefits for Vendors of a complex software system
  • New leads and markets (inside your existing customer base)
  • Less friction due to escalations and priorization
  • Customers become long-term partners

What is so special about vzkb?

By combining our experiences in software developement and asian culture we can offer you more benefits than usual.

Benefits of the asian culture for westerners

Even if you don’t intend to go to south eas asia, you still benefit from our experiences with the asian culture. We think we learned some good things here (amongst others):

  • Live to compromise :: in Asia, “win-win” happens every day on every street
  • Creativity :: to reach far with less
  • Let it be :: patience is considered more important than in western culture

We value these every-day attitudes so much that we changed our methods accordingly. We believe they are less invasive than the usual western approaches.

A concise and flexible service architecture

Our services are modularized and can be ordered alone or in combinations. Every service does one thing only, but well. For every service you find a structured documentation including a short description, your benefits, deliverables and how it is calculated and billed. This enables you to decide easily if you want to subscribe to the service.

Comprehensible Deliverables

For every service we define and agree with you on a set of deliverables that we …well, deliver to you during and at the end of the service period. These deliverables enable you to control and plan your own and our activities.

Distributed Price Risk

Every deliverable of vzkb is tagged with one or more price tags. We don’t bill our time spent! Using the price tags, you (and we) can concisely calculate the service price based on our hourly rates. We bill based on deliverables. This means a shift of the risk of wrong estimations towards our own shoulders: if we mis-estimate, we pay. You won’t pay our overtime!

  1. Technical Account / Vendor Management [↩]
  2. and there are always problems [↩]